FAQ
Candle Troubleshooting

1

My candle has white, chalky marks on it or has pulled away from the glass edge. 

This can happen sometimes during the pouring process, due to weather changes or transport travel. It won't affect your candle in anyway and will burn as normal. 

2

My candle has a hole or rough top after burning. 

This can happen sometimes during the burning process. It won't affect your candle in anyway and will burn as normal. 

3

My candle wick keeps going out and drowning in the wax. 

You may have cut your wick too short. Scrap out some wax from around the wicks and relight. As it begins to melt, carefully pour some wax out onto the ground safely. Ensure each wick trim has at least 6 to 7mm of wick above the wax line. Your melt pool should be around 1/4 to 1/2 inch deep. 

4

My candle is only burning in the middle and is tunnelling, not burning all the way to the edge. 

You may have not allowed your melt pool to form on your first burn. Always upon your candles first burn, allow the candle to burn for 2-4 hours depending on your candles container size. This will allow a melt pool to form melting the wax all the way across the top of your container. The time that takes will vary depending on the container size.  

You may have cut your wick too short and it is generating too much heat to fast to allow it to melt across to the edge of the container. Scrap out some wax from around the edge of the container and relight. Allow it to slowly melt to form a melt pool all the way across the top of your container. Ensure each wick trim has at least 6 to 7mm of wick above the wax line. 

5

My candle wick is mushrooming or burning black smoke. 

Trim the wick a little before relighting each time. Ensure each wick trim has at least 6 to 7mm of wick above the wax line. 

6

My candles fragrance is too strong or not strong enough. 

A candles hot throw is how strong the scent is in its space when it's burning. This depends on a lot of factors including the size of the candle, the size of the room and the quality of the candle. For best results use smaller candles such as tins and small containers in an average sized space. Use a larger container or multiple candles/tins at the same time in large, open spaced areas. 

7

My candle wick keeps going out and drowning in the wax. 

You may have cut your wick too short. Scrap out some wax from around the wicks and relight. As it begins to melt, carefully pour some wax out onto the ground safely. Ensure each wick trim has at least 6 to 7mm of wick above the wax line. 

8

My candle has discoloured. Is it still ok to use? 

Candles can show some discolouration for a number of reasons including being under too much artificial light or in direct sunlight. Some fragrances used may cause wax discolouration like vanilla or caramel. It does not affect the scent of your candle or how it burns. Enjoy as usual.